FAQ

1. What is MassCat and how does it work?
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MassCat is a Shopify app that helps you bulk-add products to your manual collections using an easy-to-use interface. Simply enter a list of SKUs and select the categories you want to update. Ensure that your products or variants have their SKU fields filled.
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2. What is a SKU, and why do we need this product information to use MassCat?
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In Shopify, a SKU (Stock Keeping Unit) is a unique identifier assigned to a product or a specific variant of a product. It is used to track inventory and manage products across a store’s catalog. MassCat identifies products based on the SKU field in Shopify. Therefore, a product must have a SKU assigned in order to update it with MassCat. Simply add the list of SKUs for the products you want to update into the MassCat app.



3. Where can I find the SKU of a product ?

You can find the SKU value on the Shopify product details page. In Shopify, SKUs can be assigned at the product level or at the variant level. This means that you can have one SKU for a product, or you can have a unique SKU for each of the product’s variants. To update a product with MassCat, you can use either the product SKU or the product variant SKU.

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4. How does MassCat handle product variants?
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‍MassCat works with both main products and their variants. If your product variants have unique SKUs, they can be added to manual collections just like any main product.



5. Which types of collections are compatible with MassCat?
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‍MassCat only works with manual collections. It doesn’t work with automated collections because those are based on conditions like tags or price etc. Automated collections are typically better for permanent categories like “coats” or “shoes,” where the products are automatically added based on set criteria.



6. Can I use MassCat to update multiple collections at once?
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‍Yes, you can add products to multiple collections in one go, saving time on bulk updates.


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7. What errors might occur when adding products through MassCat?
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‍Errors may occur if a SKU is invalid, a product does not exist in your Shopify store, or there are sync issues. You will receive a detailed report after each completed process, which includes any errors encountered during the update.


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8. Can I use spreadsheets or CSV files with MassCat?
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‍Yes, you can copy SKUs directly from your spreadsheets or CSV files and paste them into MassCat to add products to collections quickly.

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9. How can I install MassCat on my Shopify store?
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You can install it via the Shopify App Store. Here is the link to the page:


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10. What subscription plans does MassCat offer?
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MassCat offers 2 subscription plans:
• The Starter Plan is priced at $9.99 and allows you to update 250 products per month.
• The Pro Plan is priced at $24.99 and has no product update limit.
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11. How do I take advantage of the free trial?
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Both Starter and Pro plans offer a 7-day free trial period. After this period, you will be charged the monthly subscription fee.
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12. How can I cancel or change my subscription?
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You may cancel your subscription at any time by contacting Shopify. Cancellation will take effect at the end of the current paid term.
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13.What are the benefits of using MassCat over other apps?
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MassCat allows you to bulk-add products to your Shopify manual collections with a fast and easy-to-use interface.


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14. How does MassCat help me save time managing my store?
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You can add thousands of products to multiple collections in a single request. This helps merchants with large catalogs save a significant amount of time.
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15. How can I contact MassCat customer support?
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You can contact us by email at contact@masscat.app.